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Your privacy is how we keep your account safe

When you open an account at gengtoti and deposit through DANA, OVO, GoPay or QRIS, we collect only what we need to verify your identity and process withdrawals.

Account verification onlyPayment data encryptedNo third-party sharing without consent
Explore the Lobby Read FAQ
gengtoti Your privacy is how we keep your account safe
REACH OUT

How to contact us about your privacy

Team online

Email Support

Send a data request to [email protected]. We respond within 48 hours on weekdays. Include your account number and the specific information you want to review or delete.

In-App Chat

Open the Help menu in your account lobby and select Privacy Request. Our team in Yogyakarta monitors messages between 09:00 and 22:00 Indonesia time, seven days a week.

Account Settings

Go to Profile > Privacy & Data in your account. You can download your full data file, update your contact details, or request deletion without contacting support.

DATA SECURITY

How we protect and store your information

Encryption in Transit

All data sent from your device to gengtoti is encrypted using SSL 256-bit security. DANA, OVO, GoPay and QRIS payment details never touch our servers—payment processors handle those directly.

Server Location

Your account data, game history and withdrawal records are stored on servers physically located in Indonesia, where local law permits. Access depends on local law. Backups are kept for fourteen days in case you need account recovery.

Account Access Control

You set a password on signup; only you can log in with it. Two-factor verification is available in Settings if you want extra security. We never ask for your password in email or chat.

Fraud Detection

We monitor your login device, IP address and withdrawal patterns to catch unusual activity. If we flag a withdrawal, we email you immediately and ask for verification before processing.

Data Retention

Active account data stays for as long as your account is open. After twelve months of no login, we delete personal details but keep withdrawal records for five years to comply with local tax rules.

Your Rights

You have the right to ask what data we hold, download it, correct it, or request deletion. Contact [email protected] or use the Privacy & Data section in your account settings to exercise these rights.

Privacy policy questions players ask us

Your payment credentials never reach gengtoti. Payment processors handle DANA, OVO, GoPay and QRIS transactions directly. We only see confirmation that your deposit cleared. After the transaction, no payment details are stored in your account—only the deposit amount and timestamp.

Yes. Go to Profile > Privacy & Data in your account lobby and select Download My Data. We'll email you a file within 24 hours containing your name, contact details, account history, deposits, withdrawals and game records. The file is yours to keep or share with legal advisors.

We delete your personal details (name, phone, email, address) within thirty days of closure. We keep deposit and withdrawal records for five years to comply with local financial rules. You can request early deletion of those records by emailing [email protected] with your account number.

No. We do not sell or share your personal data with third parties without your written consent. We only share with payment processors (to verify deposits via DANA, OVO, GoPay or QRIS) and with local authorities where local law requires it. You can see the full list of processors in our complete privacy policy document.

We track device and IP data to detect fraud, prevent account takeovers and spot unauthorized login attempts. If you log in from a new device, we may ask for email verification. This protects your account and your balance. You can see your login history in Settings > Security.

Cookies remember your username, language preference and whether you want to stay logged in across sessions. They don't track you across other websites. You can disable cookies in your browser, but you'll need to log in every time you visit. Cookies expire after thirty days of no activity.

Open Profile > Personal Information in your account lobby to change your phone number, email or address. Changes take effect immediately. If you need to update your bank account for withdrawals, go to Wallet > Payment Method and add a new DANA, OVO, GoPay or QRIS account. Old details are deleted after the new one is confirmed.

Related Pages

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